Returns
We want you to love what you ordered from The Pagan Grimoire. If something isn't right, here's what you need to know.
Because many of our physical products are made or fulfilled specifically for each order, we don't process traditional physical returns. In most cases, you won't need to package an item back up or ship it anywhere.
Can I Return My Order?
It depends on the reason.
If your item arrived damaged, defective, misprinted, or you received the wrong item: Please contact us within 30 days of delivery. We'll review the issue and arrange a replacement or refund when appropriate.
If you ordered footwear and the size is wrong: We offer one free size replacement per footwear order, up to a two-size difference. You do not need to send the original pair back.
If you ordered the wrong size in apparel: Unfortunately, we cannot offer returns or exchanges for apparel sizing.
If you changed your mind or no longer want the item: Because our physical products are made or fulfilled specifically for each order, we cannot accept returns or exchanges for change-of-mind purchases.
Damaged, Defective, Misprinted, or Incorrect Items
If something has gone wrong with your order, we want to fix it.
Please contact us within 30 days of delivery and include:
- Your order number
- A brief description of the problem
- A clear photo showing the damage, defect, misprint, or incorrect item
Once we've reviewed the issue, we'll let you know the next step. Depending on the situation, we may replace the item or issue a refund.
You will generally not be required to return the damaged or incorrect item.
Shoes & Boots
If you order the wrong size or your shoes or boots don't fit as intended, we offer one free size replacement per footwear order, up to a two-size difference.
Contact us within 30 days of delivery with:
- Your order number
- The size you originally ordered
- The replacement size you need
You don't need to return the original pair. You're welcome to give them to a friend, donate them, or pass them along to someone who can use them.
Please note that the footwear sizing guarantee covers one replacement only and does not apply to changes in style, color, or design.
Apparel Sizing
Please check the size chart on the product page carefully before ordering clothing.
Because apparel is produced specifically for each order, we cannot accept returns or exchanges when the incorrect size is ordered.
If you believe you received a size different from the one you ordered, or the item was produced incorrectly, please contact us. That is considered an order issue rather than a sizing return.
Change of Mind
We understand that sometimes you order something and later decide it isn't for you.
Because many of our physical products are made or fulfilled specifically for your order, we cannot accept returns or exchanges simply because you changed your mind, no longer want the item, or would prefer a different style or design.
If the product itself is damaged, defective, incorrect, or otherwise has a production issue, please contact us so we can help.
Digital Products
Having trouble with a digital download?
If a file isn't opening properly, you're having trouble accessing it, or you received the wrong file, please contact us and we'll help troubleshoot the issue or provide a corrected file.
If we aren't able to resolve the problem, we'll work with you on an appropriate resolution.
Still Not Sure?
Send us a message with your order number and let us know what's going on. You don't need to figure out which category your issue falls into before contacting us.
We'll take a look and let you know what options are available.
